Committed to Transparency & Client Satisfaction
What to Know Before Your Visit
Cancellation Policy
Your appointment time is specially reserved just for you! To book your appointment, we require a $100 deposit, which can be applied toward your same-day treatment. If you need to cancel or reschedule, please let us know at least 24 hours in advance. Unfortunately, no-shows and late cancellations will forfeit the deposit and you will be charged an additional $100 cancellation fee to the card on file.
Membership Policies
At C10 Wellness, we offer monthly memberships that come with exclusive discounts and benefits. Please note the following policies regarding our memberships:
– Memberships and member discounts are non-transferable and cannot be shared.
– C10 Memberships are a minimum 4-month commitment. Memberships cannot be canceled or suspended before the end of the 4-month period.
– Members will receive a $450 Treatment Credit that can be redeemed once a year to the following packages: IPL, V-FR, V-ST, or V-Form. The credit cannot be carried over to the next year.
– If you wish to discontinue your membership, please email us at [email protected]. Please note that you must fulfill the 4-month commitment before canceling your membership.
We reserve the right to modify the membership policies at any time without prior notice. If you have any questions regarding our membership policies, please do not hesitate to contact us at [email protected].
Payment
We gladly accept Visa, MasterCard, American Express, Discover, CareCredit, Cherry, and cash. Please note that CareCredit and Cherry cannot be used for deposits. A photo ID is required at check-out, and payment is expected in full at the time of service. By providing your credit card information, you authorize C10 Wellness & Rejuvenation to charge any overdue fees, including cancellation fees, as necessary.
Returns & Exchanges
If you’re not completely satisfied with a retail purchase, we’re happy to offer a store credit on eligible products, which you can use toward future retail purchases. Please note that all returns or exchanges must be made within 30 days of purchase.
Please contact us at [email protected], and we will gladly assist you.
Tardiness Policy
We value your time and aim to provide you with the best experience possible! To ensure your treatment runs smoothly, please arrive on time for your appointment. If you’re more than 15 minutes late, it may result in a shortened session, or we may need to reschedule your appointment to ensure we can complete your service safely. In such cases, the $100 deposit may be forfeited.
Refund Policy
At C10 Wellness & Rejuvenation, all sales are final, and we do not offer refunds for services or products. If you have any concerns about a service or purchase, please let us know — we’re here to ensure you have the best possible experience.
Pet Policy
Although we adore animals, we kindly ask that you leave pets at home during your visit to ensure the health and safety of our patients and staff. C10 Wellness & Rejuvenation gladly welcomes working service dogs as defined by the Americans with Disabilities Act (ADA); however, please note that emotional support and comfort animals are not covered under ADA guidelines.
Children Policy
At C10 Wellness & Rejuvenation, we strive to create a calm and relaxing environment for all our patients. To help us maintain this atmosphere, we kindly ask that children not be brought to appointments whenever possible. If you must bring a child under 12, please ensure they are accompanied by a supervising adult who is not receiving treatment. For everyone’s comfort and safety, we are unable to provide supervision for unattended children in our reception area.
Consultation Policy
Our consultations require a $100 deposit, which includes a personalized treatment plan, a full skin analysis, and dedicated one-on-one time with our nurse practitioner. If you choose to proceed with a treatment, the deposit will be applied toward your service. Otherwise, it covers the consultation and the provider’s time.
Referrals
Refer a friend or family member to C10 Wellness & Rejuvenation and receive 10% off your next individual treatment as a thank-you! Your loved one will also enjoy the same discount on their first treatment. Please note this offer applies to treatments only and excludes packages.
Parking
Valet parking is available to the right of our entrance, and it’s complimentary with validation! There is also a public parking garage located a block from our location, as well as, street parking.